SHIPPING & RETURNS
Shipping Policy
We want you to receive your Zovey products as quickly as possible! Here are the details about our shipping process:
Shipping Methods & Costs
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Shipping costs are calculated at checkout based on your delivery location.
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We offer standard shipping within India. For international shipping, additional charges may apply.
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Delivery times may vary depending on your location. Typically, orders are processed within 1-3 business days.
Order Processing
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Once your order is confirmed, we will process and ship it within the next 1-3 business days.
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You will receive an email with tracking information once your order has been dispatched.
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Shipping times can vary depending on your location, but you can expect delivery within [insert estimated time, e.g., 7-10 business days] for most locations within India.
Shipping Delays
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While we strive to ensure timely deliveries, shipping times may vary due to external factors such as weather, holidays, or delays caused by third-party couriers.
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We are not responsible for any delays caused by the courier service or natural disasters.
Returns Policy
At Zovey, customer satisfaction is a priority. However, we only accept returns under the following conditions:
Eligible Returns
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Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund.
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Wrong Item Sent: If we mistakenly send you the wrong item, we will arrange for an exchange at no additional cost.
Non-Eligible Returns
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We do not accept returns for products that are:
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Used or worn (other than for trying on).
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Without the original tags or packaging.
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Changed in any way from their original condition.
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Return Process
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To initiate a return, please contact us at zoveyclothing@gmail.com within [insert time, e.g., 7 days] of receiving your order.
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Provide your order number, details of the issue, and photos (if the item is damaged or defective).
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Once your return request is approved, we will provide instructions on how to return the product.
Refund Process
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Once we receive and inspect the returned item, we will process your refund within [insert time, e.g., 7-10 business days].
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Refunds will be issued to the original payment method used for the purchase.
Return Shipping
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For returns due to damaged or wrong items, we will cover the return shipping costs.
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For any other returns, customers are responsible for the return shipping charges.